Travelers look for accommodations that are like home but better. And in 2020, people increasingly automate their homes. They want to bring that experience with them on the road. They wish to be able to stream the same entertainment they do at home. They want to control light and temperature from their smartphones, and they want to do it all at the touch of a button or even via voice.

Guests want to be taken care of

Make guests feel welcome with technology that addresses and anticipates their needs. Some hotels are testing robots that can be programmed to provide guest services such as the delivery of towels or toothbrushes – or even a cold cocktail at the end of the day.

Travelers want customization

Hotels are placing Amazon and Google devices in guest rooms. These voice-activated devices can allow guests to adjust room temperature, turn lights on and off, and even order room service. They can connect streaming accounts to the devices so they can listen to their preferred music from Amazon Music, Spotify, or Pandora. Combined with a smart tv or device, they can watch their favorite shows and movies on streaming services such as Netflix, Amazon Prime, Hulu and more. No more checking into a room in a strange city and trying to figure out where your favorite channels are.

Hotel guests need information

Not everyone is comfortable asking questions or making requests at the front desk or on the phone. Sometimes they will have a question that must be answered by someone not currently working. Wi-Fi connected smart sneakers can be used for questions or requests typically fielded by the concierge, valet, housekeeper, or other hotel staff. Best of all, when the guest checks out, the devices can be cleared of all personal information.

They want their needs known

Hotel guests welcome the opportunity to provide real-time feedback rather than leave a review after the fact. This is a boon for hoteliers who are then able to adjust in real-time rather than attempting to perform damage control after reading a negative review.

Prepare your hotel for 2020 and beyond

The hotel manager recruiting experts at Horizon Hospitality can help! Recruiting managers and executives for hotels and restaurants is our specialty. We can connect you with the hospitality professionals who can bring the most current trends to your hotel, and attract new and loyal guests along the way. Contact us today to get started!


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