Globally the company employs near 1000 people and for over 50 years they have provided their customers with automated systems and solutions. They pride themselves on the people that work for the company and the customer service they provide. If you are an outgoing, people person, enjoy customer interfacing, and hands-on electro-mechanical work, and you either live near Appleton, WI or would like to relocate to Appleton I look forward to speaking with you.
This position requires solid electrical, mechanical, hydraulic and pneumatic technological aptitude. The ability to grasp complex issues and analyze in a goal oriented manner is necessary. You will take on 50% project management, customer interface and 50% technical hands-on equipment work. You will coordinate and oversee the project management and technical support services required for the installation, commissioning, support of the equipment, and the operator training. You will coordinate schedules, initiate service quotes and will invoice after the completion of services rendered. The position will advise and assist the sales team on all aspects of the equipment sizing, layout and equipment capabilities and fit for application.
Responsible for high level customer satisfaction through contact with the customer and distributor service personnel relating to installation, service and training questions while maintaining a positive customer service approach in all situations.
Maintain a staff of highly trained technicians to support installation, service repair and troubleshoot equipment in the field.
Excellent interpersonal, written, phone communication skills and computer literacy in windows based programs required. Fluency in Spanish is highly desirable. Ability to follow instructions, work independently and a positive attitude are also required.