By DENNIS NISHI Published in The Wall Street Journal  January 13, 2013   When Pittsburgh-based Alcoa, a manufacturer of aluminum, and BHP Billiton, a mining company in Melbourne, Australia, decided to merge their money-losing distribution units, Jack Smith was contracted to help with

As one responsible for a business’ profitability, I never seem to have the time to coach my people consistently. They have such a limited attention span that I get the feeling, especially with my veterans, that they aren’t really into learning anyway. How do I find the balance and pro